Chip Bell
Best-Selling Author: Take Their Breath Away; Wired and Dangerous; Customers as Partners; Magnetic Service

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Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back again.  Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call and phone interviews to better understand specific audience needs and challenges. 

He is considered a world renowned authority on customer loyalty, writing over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company, Inc. Magazine, and Entrepreneur.  He has authored six best-selling books including:

Managing Knock Your Socks off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His newest is the best-selling book, Wired and Dangerous: How Your Customers Have Changed and What to Do about It.

His books have been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in America.  

He lives in Georgia on a large lake with his wife, Dr. Nancy Bell, a family law attorney and consultant to public school leaders.  He enjoys fishing, entertaining and being "Chippy" to his three young granddaughters.

Comments from recent keynote clients include:

"I've heard dozens of customer loyalty speakers and thought I'd heard every tip. However, Chip Bell equipped me with a new set of tools in a fresh, enlightening manner."
--EVP, Verizon

"Chip was the "talk of the town" for days following his powerful presentation at our annual national conference."
--VP, CVS/Pharmacy

"We sent post meeting surveys to participants. The most consistent response for "What did you like best about the meeting" was…Chip Bell."
–Meeting Planner, KPMG 

"Chip was great! He has so much energy and keeps everyone engaged. We were all enlightened and inspired." 
VP, Connecticut Light & Power 

"Chip Bell's presentation at our international management conference was extremely well received. He was relevant and incorporated our business issues into his keynote."
–Meeting Planner, Hertz Corporation 

"Chip Bell's presentation was wonderful. His message was effective and on point, and our partners were both impressed and entertained with what they heard."
--Partner, Locke Lord Bissell & Liddell LLP

Chip Bell's programs include:

• Innovative Service: Strategies for Creating Growth and Bottom Line Impact 
• Wired and Dangerous: How Your Customers Have Changed and What to Do About It
• Partnership:  Building Profitable Professional Relationships That Last
  

Travels From:  Georgia

For more information or to book Chip Bell for your event, click here.