Dr. Joseph Michelli
Award-winning author and speaker "The Starbucks Experience," and "When Fish Fly"

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, organizational psychologist, and business consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best selling books about enduring business principles, he hosts an award-winning daily radio program in Colorado Springs, Colorado.

Dr. Michelli transfers his knowledge of excetional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life.

In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides:

• CEO consultation
• Corporate coaching
• Group facilitation and team-building strategies
• Individual development planning
• Creation of open management systems
• Customized management and frontline training programs

Dr. Michelli's most recent book, has consistently achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews. Dr. Michelli’s other books include When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle. When Fish Fly was released by Hyperion and in audio book format by Random House.

Dr. Michelli's book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, published by McGraw-Hill, has consistently achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews. Dr. Michelli’s other books include When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle. When Fish Fly was released by Hyperion and in audio book format by Random House.

In June 2008, Dr. Michelli will release a McGraw-Hill book entitled The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.

Corporate Keynote Presentations Include:

• Leadership lessons from the company that turned customer service into an art form
• The Starbucks Way: Creating the Total Customer Experience
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
• Change or Die!
• "When Fish Fly: Lessons from the World Famous Pike Place Fish Market"

Travels from: Colorado Springs

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