Mel Kleiman
CSP, expert on recruiting, selecting & retaining the best hourly employees

What do Domino's Pizza, Ardent Healthcare, Sheetz and Harley Davidson have in common with Continental Airlines, Exxon/Mobil, Coca-Cola and Goodwill Industries?

They all focus on hiring great people and they all chose Mel Kleiman, CSP, to show them how do it better. Mel is internationally recognized as the leading authority on recruiting, selecting and retaining the best hourly workers. He is the president of Humetrics, a leading developer of related training processes and tools as well as the author of five books, including the best selling Hire Tough, Manage Easy.

Through his speaking, consulting and writing, Mel has taught thousands of people how to find cost-effective solutions to their hiring problems and helped hundreds of companies worldwide hire more effectively.

Delivering real-world, best practice hiring solutions, Mel customizes every presentation and provides precisely the right answers for each audience's needs.

He has worked with every industry imaginable including restaurants, retail, airlines, convenience stores, widely diverse franchise groups, family leisure, travel, communications, banking, moving companies, food service, and even fat rendering operations. Mel is the one they call when they want to teach their hiring managers how to hire and retain quality, frontline hourly employees.

Mel delivers take-home information people can use immediately. He makes complex material clear, whether speaking to rookie managers or seasoned executives. His high energy presentations consistently earn rave reviews.

Among the questions he answers for audiences:

• The number-one, best source of proven, great employees
• The one key question to ask every time someone gives you a referral
• How to get people to tell the truth during interviews
• The biggest mistake hiring managers made while interviewing

"Mel delivered a perfectly targeted program. We've never had such an extremely high level of customization from anyone else." --Patrick Chalfin, HR Director, Tesoro Petroleum

"Excellent presenter; really put himself in our shoes and provided exactly the answers our audience needed." --Monte Arnold, Conference Coordinator for M. Lee Smith Publishing

Speaking topics include:

Employee Recruiting

• Six questions every manager needs to ask before hiring
• How to take a marketing approach to recruiting at every level
• The #1 most overlooked source of great employees
• How to double your applicant flow without spending a cent
• How changing your messages raises the quality of your applicant pool
• How to quit giving your best applicants to your competition

Employee Selection

• How to take and keep control of the interview
• The five most important questions to ask

• The questions you can't ask--and how to ask them anyway
• Discovering how effective the applicant will be on the job before you hire
• How to get applicants to tell you the truth
• How to save time and make better hiring decisions

Employee Retention

• A foolproof method to reduce turnover by at least 5%
• How to combat the #1 reason good employees leave
• The 6 R's and 1 C of retention
• Why keeping your best on board is usually not about money
• The question every new employee needs to answer
• The key questions every new employee wants you to answer

Detailed speaking program takeaways:

Hire Tough, Manage Easy

If your organization is going to succeed in today's hyper-competitive, economically uncertain, turbulent marketplace, there is one critical task that you and your managers must get right - how you attract, hire and retain great employees. Let's face it, making the wrong hiring decision begins a cycle of frustration that results in poor customer service, demoralizes good employees, costs lots of money, and makes everybody miserable. Worse, every wrong hiring decision has the potential to irreparably damage both your brand and your organization's reputation.

In this fast-paced, engaging session, participants take home a wide range of ideas and techniques that will make their jobs easier and remove the guesswork from hiring and retaining great people.

• The five key questions to ask before you hire anyone
• The #1 most overlooked source of great, proven employees
  
• How to attract the right applicants
• How to make your employee referral program really work
• How to make sure you hire great - not just good - employees
• How to take control of the interview and uncover the truth
• Why hiring "good" employees is no longer good enough
• How to use tools, not time, to make better decisions
  (and lots of these tools are free)
• How to probe more deeply to reveal the real person
• The #1 way to reduce turnover by 20%--without spending any money
• What every employee wants out of a job - no matter their generation
• The #1 employee motivator - and it's practically free!
• How to retain the winners and avoid the whiners

Employee Retention: It Isn't About the Money

The old saying "You get what you pay for" holds true when it comes to your employees too, but many employers miss a big opportunity because they think only in terms of dollars when, in their employees' minds, "compensation" is about much more than money.

HR surveys repeatedly show that people who love their jobs would not leave for a 10 percent pay hike. Only about four percent would consider an offer of 15 percent or more, and the other 96% wouldn't consider it at all unless the offer was at least 20-25 percent more.

So, if it isn't about the money, what is it your people want from you? What are the intangibles that keep great people on-board and motivated?

In this practical, takeaway session, Mel Kleiman, CSP, will cover:

• The four most important things employees of every generation tell us they want from their jobs
• The Number One motivator that every manager has 100% control over (and it doesn't have to cost a dime)
• The six R's and one C of Retention
• The key ways to find out what each employee's drivers are
• The Number One mistake managers make that causes great employees to leave

30+ Tools, Tips and Techniques for Hiring and Retaining Top Talent

American productivity has skyrocketed over the past several years and fewer American workers now produce more goods of higher quality at a lower price than ever before. Doing more and more with less and less, however, means employers cannot afford to hire anyone but the best.

• How well does your organization perform in the race to hire top talent?
• Are your hiring managers using every tool, tip and technique available to identify, recruit, hire and retain the best?
• Do you know how to turn your present employees into your best recruiters?
• Can you quickly separate the winners from the whiners when you interview?
• Do you know how to use hiring tools instead of the hiring manager's time to hire the best?
• Do you know which questions will get you the most honest, complete answers?

This fast-paced, interactive, 60-to-90 minute session answers all of these questions and gives participants all the latest best practice tools, tips, and techniques they need to hire and retain the best.

Achievement-Based Interviewing/Evidence-Based Selection

Every company has a hiring system, and every system delivers 100% of what it's designed to give. Unfortunately, most hiring systems don't work, as evidenced by reports from the U.S. Department of Labor that 50% of all new frontline, hourly employees quit or are fired within their first six months on the job.

Since no one intentionally hires the wrong person or a quitter, why are so many wrong employees and quitters being hired?

It's a result of most companies that have not developed a standardized recruiting and selection hiring system. And because many of the organizations that DO have systems use outmoded behavioral interviewing techniques.

Behavioral interviewing itself isn't a bad technique. Yet myriad books, articles and computer programs have taught job seekers how to give the answers interviewers want to hear. Current hiring research shows that most job applicants know what questions will be asked--and how to answer them.  

The result: too many companies hire great applicants instead of great employees.

The solution lies in switching to a hiring system built on achievement-based interviewing and evidence-based selection. Participants in this workshop will learn to create an interviewing and selection system based on evidence of the applicant's abilities and achievements to produce reliably good and replicable results.

Travels from: Texas

For more information or to book Mel Kleiman for your event, click here.